Alcoa Tenn Fed Credit Union N Hall Rd, Alcoa

Don’t try to use this little hick town bank card anywhere outside of the united states. Even if you put a travel notice on your account, they will still flag every single transaction you try to make as fraud. I have had to call every single day after any transaction I make because it gets declined- thank god I didn’t have to bail myself out of jail or pay for any emergency medical services. Once you call the fraud department they love to keep you on hold for absolutely no reason at all, then they’ll lie to you and tell you that “You shouldn’t have anymore problems for the rest of your trip! Sorry for the inconvenience!!” only for the next day’s transactions to be flagged for fraud again. The only time I’ve actually even had fraudulent charges on my card (a few years ago)- card security didn’t even catch the transaction- I DID! Aggravating is an understatement.

I refinance my truck with them I go to pay it on there website. To find out you can't pay it on-line so there not even up to date with technology and you call them they charge you 10 dollars to pay it on the phone so there is only two ways to pay by mail or drive 50 miles won way to pay them so I would not suggest doing any type off loan with them and you look for other locations online the only one they have is in alcoa that pops up so this is the worst place I have ever done business with.

Possibly the worst people I have ever had to deal with I did an only application to get a bank account. Not only did it take forever but now they can’t help me because of a peice of mail

Have been a member here for almost a year, and have loved their service. Always very polite. I love the ATM at the main office. Makes it easy to adjust my account after hours. My favorite part about the service, is that they always check for ID and makes sure every transaction is signed for. I very much feel that my money is safe here.

I have had an account with them for going on 11 years and have had good experiences up untill this year. Their customer service is horrible, they will tell you one thing then call you a lier, they will not take blame for their mistakes and work with you on fixing their mistakes, and when you are on the phone with the customer service and with the Assistant Manager of this branch, you get cut off in the middle of a sentence and get talked to like a child. My wife is a Branch Manager at another credit union and has worked at many banks and credit unions in multiple states. She still can not believe the way ATFCU talks and treats their customers.

This place will look for any reason to charge you a fee. I review my account via their mobile app, and it never once shows my account being in the negative. Yet, they insist my account was over drafted by an automatic draft and refuse to waive the fee, even though they can’t provide proof of their claim that my checking account was in the negative. Manager was rude, and constantly talked over me, hardly ever letting me finish a sentence. It was clear she had her rebuttal on her hip, ready to go, just repeating the same thing over and over,!meaning she wasn’t listening, and giving no substantial explanation. When I stated, “I need you to remove the fee please,” her response was, “you’re not going to talk to me that way.” ??? Terrible customer service, especially from someone that is supposed to be a manager.

Everyone is so helpful, I never felt mistrusted at all. If you have an account there, they get to know you,and call you by name. We have never had a discrepancy where our money is concerned , it's to the penney every month. I have used several banks in our area, and have found where we want to stay!

They're not like the credit unions of old where it was people that made decsions not cold black and white policy. They are no different than your giant corporate banks. If you're looking for a good people person bank, look elsewhere.

Excellence in every way. Polite and friendly and knowledgeable staff. Every branch I have dealt with has been good to me. Sharon in msin branch a d a ray of sunshine the best and nicest folks.

I love the credit union. All of the employees are very nice, helpful and knowledgeable. I simply wish the had better hours, such as being open on Saturday​ too.