Alaska USA Federal Credit Union W Rupee Cir, Wasilla

Great customer service. The teller went out of his way to be helpful. Tellers are very thoughtful and mindful of their customers. While I was waiting a teller noticed an older gentleman sitting and she went over to him to make sure he wasn't being skipped.

After 21 years of membership and loyalty the service and support has just continued to decline. No longer a member with a name to the face and a relationship banker just an account number. Recently treated like scum for wanting to refi my home with them (they’ve had my mortgage since the beginning). Couldn’t even get close to other banks and offers on a car loan. They Charge fees for everything from counting change to putting dollars in the bank. Yes they charge you to put cash in and take cash out. This institution is not what it once was. Shop around and pick a better bank for you. I am.

I've had a 4000 dollar credit card with Alaska USA for over 7 years. I'm trying to build my credit and asked for a loan to put into my savings and pay back itself. (credit score 700) they offered me 500 dollars. personally that seems like a gigantic slap to the face insult. I made an account with navy federal who immediately gave me a credit card for 8 grand and approved me for a personal loan for the requested amount of 4 grand. I'm not building credit with a reliable federal credit union. Just because you live in Alaska, does NOT mean you need a local bank account. You'd think 12 years with a bank would mean something.

Unfriendly and not helpful! Also the mortgage department is very arrogant when I tried to refi my house. Just called in and the lady got frustrated with me so she put me on hold for and extended period of time so I would hang up. Definitely not Alaska friendly like most Alaskans.

SLOWEST drive through service ever! Took literally 5 minutes to even get a greeting, another 7 to wait for the car next to me and all I needed was a withdrawal from my account! One agent to serve 5 cars.....

Thanks for helping me grow in so many ways.... Best banking experience ever... 17 year's ago I opened up my account 💕😘 thanks 🙏 friends

7 hours to close on a loan at this location. Normally takes me 2 hours at the most. Edit: 8 hours in, didn't close, but had to leave because the branch closed. Absolutely ridiculous.

Stay away from this bank if you have a dispute they wont help you they will make you pay for the others who RIP you off! Terrible bank no stars for me!

Always friendly and willing to go the extra for there members.

Nice and not crowded, off Highway by Cat dealerships