Alarm Financial Services Los Gamos Dr, San Rafael

Cancelled my service at the end of my contract. Notified the alarm company the preceding month of my intentions. On 10 Dec they took the monthly payment out of my checking account. Called them and was told I would get a refund in 2 to 3 business days. 12 business days later the refund has not been issued. Called them on 30 Dec and was told my service was cancelled but they could or rather would not give me the status of the refund. Very rude and evasive in their responses to my questions.

The worst alarm company I have ever dealt with. These folks simply cannot get their act together. They contract out their "repairs" to sketchy folks, refuse to cancel your service, then continue to charge your credit card for services that were cancelled months in advance. When you dispute the charges with your credit company, they send you a bill and threaten to turn you in to a collection agency. Thought I finally had the issue resolved two months ago, but just received another bill with additional interest. Oh and did I mention they give you the run around EVERY time you talk to them? "Oh you must have talked to so and so." "We must have forgotten to document that." Ugh. So frustrating. STAY AWAY!!!!

Our experience with AFS has been terrible. I'm giving them 2 stars instead of 1 since they have at least been cordial and professional on the phone. We inherited their services from my in-laws and should have done a better job researching other options before signing a 3-year contract to stick with AFS. Their billing is done at inconsistent times month-to-month, and the spelling of our city is still butchered on our bill after almost 3 years of service. Their customer service leaves a lot to be desired. We are sent in circles between AFS and their sub-contracted central stations while seeking assistance over the phone, and oftentimes receive no response to our emails. They only cover "ordinary wear and tear" of equipment, which excludes any lightning strikes, power surges, home maintenance (telephone company work in our case), and even intruder damage. So if someone breaks into your home and damages the system panel trying to disable it, you get to pay $85/hour to have it fixed. Extremely understaffed, AFS has only ONE technician named Walter for over-the-phone technical assistance, and only ONE person named Victor in their cancellation department. It took Victor almost three weeks to respond to our cancellation requests. We have been proactively attempting to cancel our services for 4 weeks now and without a functional system for over a month. After reading other nightmarish reviews from individuals who had to file Better Business Bureau complaints or contact the State Attorney General for help, we also filed a BBB complaint to elicit a response from AFS, concerned that their billing department would contact credit bureaus if we simply quit paying, unable cancel and close our account as requested. Today, AFS informed us that 30 days is the typical time-frame it takes for them to complete the cancellation process. Since you can finance and complete the purchase a home in less time, that seems a bit excessive. After today's correspondence with AFS, all we need to do now to finalize the cancellation of our services is mail AFS a cancellation form along with a check for the total amount due to fulfill the 6-months remaining on our 3-year contract. I'm hopeful that is true, but also skeptical after what we've experienced the past month. I'm not someone who writes negative reviews, in fact this is my first, but as someone who relies on experienced consumer reviews myself I feel obligated to let others know about our experience with AFS. I hope our experience is not the norm and hope AFS gets the help they need to better serve their customers.

I would give them a zero if possible. The service is worthless. Alarms were not being answered or we received call backs up to 5 minutes after the alarm set off. When we cancelled the service, they claimed that we owed for the rest of the contract year. How can you collect for a service that you did not provide??? Now it's in dispute with a collection agency!

This is the most frustrating company to deal with. I cancelled my service with them the end of February 2017, spoke to the supervisor twice and they are still sending me invoices to pay. I sent them an email as requested by the supervisor and yet again I have received another invoice. How is it that a company like this stays in business! If I could they would not even get a one star - I think that is too generous :-(.

The team at AFS is the best in the business. Highly recommend them for anyone look to sell alarm accounts.

They held me accountable to a contract that was signed by my ex-husband 20 years ago. I paid what I owed in full, but I would not recommend them at all. They were not very understanding or helpful.

Saddened by this company. I would rate customer service at a big ZERO. Don't waste your time trying to work with this company. I had to pay for more than a year of service that I couldn't use.