Alan's Jewelry & Pawn Paint Town Rd, Cherokee

I took $1000 worth of silver to them as an experiment to see what they would offer. They failed miserably with an offer of $283.00, and the man behind the counter had literally no understanding of what he was doing, he didn't even understand the sigma machine he was using as he tried to tell me the silver I had was fake since the machine said so, despite the fact that he was using the completely wrong setting, which his manager just laughed at him and me for it. They offer "50% off all jewelry" but that offer is only for the low end stuff in a small section of the store. Please avoid getting ripped off and just get a second offer.

Love this store. Can always find something interesting and new there every time you go in. People are friendly, and the store is always clean.

I was taken great care of. Super helpful and nice from the clerks to the security and extremely helpful making a surprise special!! Top notch service!! Amazing place to do business with!

Melissa and John were great! Went in the day before my birthday while on vacation looking for a camera since I forgot mine at home. I only planned to buy a cheap decent one for the trip as my lens is broke on my cell from a recent bike trip. A real bummer when you want to take pics of the glorious scenery and animals of the mountains. I saw a camera I have had my eye on for awhile. I had an amount in mind I was willing to pay and decided I would splurge on a birthday present for myself if they would take it. I could not test either camera in store due to dead batteries. Melissa offered to charge both while we went and had dinner at Granny's. She also mentioned she would find out if they would take my "cash out the door" offer but typically the item being there less then a month she was not sure they would. We came back a little later and she had them both charged up. I really was not a fan of the cheaper one and asked again about my offer expecting them to not go for it. She went back to check for me. John came out and offered me a price of $6 and some change more then what I offered originally. Let's just say : "Happy birthday to me!" After that Melissa was very patient with showing us some jewelry from the cabinet we may still come back (and get depending on how much money we spend this vacation LOL). They had some beautiful native pieces and all silver was 30% off. John was a fun friendly guy and showed us some videos he took recently of the locally famous big bull elk that eluded the tribe every year. We also got some great reminders of when and where to go catch them in person. I have a favorite pawn shop back home in FL I deal with a lot, and now I have a new one I will use when back for my yearly vacation in the Smokeys. The customer service here was very friendly, accommodating and helpful. Thanks Alan's Jewelry and Pawn for helping me capture lifetime memories!

Chelsea was amazing. She was super helpful, patient and fun to talk with. She did not rush us as we picked our purchases. Chelsea pulled out everything we wanted to look at with a pleasant smile on her face. We will be back for more!

I've been dealing with Alan's for years. Me and the wife went and got great deals on some items that we bought. We've ALWAYS been treated fairly and plan to use them again. Big thanks to John and Rudy @ the Cherokee location and ALL you folks @ the Patton Ave store!!

We were staying at the Casino across the street and stopped in to have a watch band adjusted. We had an amazing experience with a charming lady named Angela. She adjusted the band at no charge and made our morning with fun conversation and hospitality. Thank you Angela

Got a great Apple product there! Wife loves it and I love my wife, so both are happy. I need to go back and buy some jewelry for her bc I had no idea they had so MUCH selection. And even on a pastor’s salary, I can afford a great piece for her! Def recommend Alan’s. Been to 3 of their locations too! All good experiences. Thx!

Very disappointed in service my family received. Took in 10k wedding band weighed 2.7 grams was told that by Jacob and all they could pay was $22.00 dollars. We assumed they was fair til a friend told me look on gold scrap calculation. They was paying less then 50% solid band! I’d never go their recommend this place to anyone. Was told they also didn’t buy any stones smaller than a carat, crooked business no wonder they can’t keep help!

Angela was top notch, very nice and relatable. She tested the diamond I bought right in front of us, and gave me a fair deal