Aerospace Federal Credit Union E El Segundo Blvd, El Segundo

Great timely service! I had several questions that pscu (credit card servicer) couldn't resolve. They suggest I call credit union that issued the card. Not only did AFCU associate resolve the issue, something I thought impossible, but did it in such short time. BRAVO AFCU!

As a dealer we never gave bad reivew to a lender until this time. The lady called LaTonya Hoover spoke to us saying we are so small dealer, like mom papa shop, so we don't know how to do dealer job. She let the customer bring a piece of " pre-approval" letter, said that is quite enough for us to sell the car without worry about funidng. When I negotiate with her about time we release the vehicle to the customer and ask for a formal approval letter and guarantee of funding, she became nervious and told the cusomter don't buy car from us. In the business for 10 years I never see a lender doing this, maybe they have parnters dealer so she can earn bird dog fees. After i check your google review. lucky we don't do business with them and so called credit union, shame using this name. we sell 1000 cars per year, exotic cars and hybrid cars, work with 50+ banks and local credit unions, none of them speaks so rude and unprofessional, no patient like you.

I have been a member of Aerospace Federal Credit Union for more than 30 years and have financed several vehicles with them even though I have moved out of state. The auto loan process is very easy to do on-line and their loan rate was simply the best! I was exceptionally impressed with Loan Officer Vanessa Dunn. She notified me once loan was approved and stayed in communication throughout the process of buying my new vehicle through Autoland. I encountered no problems and enjoyed how easy it all worked. Definitely a better experience than dealing with a car dealership!!!

I had a wonderful experience with AFCU through the help and expertise of LaTonya Hoover. As a former loan officer myself, I know just how much paperwork and time is required in each loan application. She was always on top of everything and made the process simple and easy for me. The service she provided was nothing short of excellent. Thank you for making it seamless and going out of your way to get things done. I really appreciate it!

I have been working with LaTonya and I can't begin to tell you how incredibly helpful she has been in assisting me with my car loan and establishing my membership. She and Michael have really just been amazing and made this process really easy for me as a 1st time car purchase. Really grateful for the patience, assistance and most importantly COST SAVINGS! This is a great company and I look forward to giving them my future business.

Received outstanding customer service from LaTonya Hoover who was very responsive in seamlessly processing my new auto loan. From pre approved to finalizing the loan documents, she made everything flow smoothly, promptly and efficiently. Thank You AFCU for the great interest rate and LaTonya for your help and excellent loan experience!

I so wanted to prove the negative reviews wrong, but my experience matched up well to the other low reviews on here. DO NOT go with AFCU for any loans that you need processed in a timely manner -- they will delay, provide wrong information, refuse to help, and dodge you until you are well past loan deadlines. This credit union has AMAZING low rates, so I dealt with constant delays and backtracking and terrible communication to try and make a mortgage loan work. The information they provided changed daily, often times contradicting things they had previously confirmed. They were unable to answer questions directly, often times ignoring questions entirely. I had to chase down my loan officer constantly, and in the end, I was sent a form e-mail with the outcome of their decision. No personalized email or calls even after leaving multiple messages. Never again.

There are limited ATM's and absolutely no customer support outside their even more limited business hours due to covid, which leaves you feeling like you don't have control of your own money. In person customer service is usually great. However, I just called for assistance this morning and I was met with a very rude guy who - instead of answering some questions I had - asked them back at me like I was stupid. Really disappointing experience.

I’ve been banking with Aerospace Federal Credit Union (AFCU) for the past 10 years, they have done a wonderful job advising and assisting me in my banking needs. Michael Arispe (loan manager) and his very attentive staff, Vanessa and Elizabeth have gone out of their way to help finance my car collection and to keep me inform of the latest promotions they feel will benefit me. I bank at several other financial institution for a number of reason, but AFCU is my favorite and they are the heart of my financial team. If you are tired of being treated like a number and waiting in those long lines at those big banks. I strongly recommend AFCU, their attention to your needs and professionalism is hard to beat.

I am extremely happy with my experience at AFCU!! When I opened a Credit Card account my Loan Concierge was LaTonya Hoover. She was very helpful in leading me thru the process of applying; and getting approval for, the credit line that I asked for. Keep up the great work AFCU!