Advia Credit Union W Main St, Kalamazoo

getting a loan to this bank very easy process love it everyone was nice fairly simple to do came back for a second and a third loan. Ending a loan with this credit union has been the worst experience with a bank that I’ve ever had. It is taking me three weeks of playing phone and email tag with a loan representative here to get a 10 day payoff notice that the sellers bank will except. After telling the loan representative at Advia that I needed a document not a screenshot I’ve spent three weeks receiving more and more screenshots and her refusing to answer my phone calls to try to get the situation straightened out. The situation has been so much fun the seller has decided to walk away and leave me with the car. Love this bank till I tried to end the loan with it and now they won’t seem to let me

Someone hacked into my account and overdrew my checking by over $1400, and not only has it been nearly been the entire 90 days I was told it could take to resolve all of the fraudulent charges on my account, but Advia decided to lock my account because I was unable to pay my personal loan due to NO fault of my own, because my account is STILL at a negative balance nearly 3 months later. My family has been banking with Advia for over 30 years and never has anything like this been an issue before. So I will be finding a new Credit Union.

They are always super friendly but I always seem to be waiting even when there’s no one in drive thru and only one person in the building and 3 people working. Something should change to make it more efficient for people that don’t have the extra free time and still have bills that need to be paid.

Makenzie is a new teller there that has quickly become my favorite. She is always quick with my transactions and has great customer service.

Advia bank is HORRIBLE! They will shut your card down without any notice. Their system & ATM's ALWAYS have issues. In store & online transactions get declined because of this so embarrassing. Im pretty sure their phone app runs off of windows 95. Bank is pathetic.

There's always an issue with my account that has to be paid when I go to cash my checks. Always some fines. Always. I only have a savings so it's not like it's over draft fees or anything. They were way better when they were first community. Hate this credit union with a passion now.

I guess the bank is not for some that looks like me. I have been banking with them for about 3 year and has a stable high paying job. The have denied me everything, even credit card for no genuine reason.

SO slow. 2 drive thru lanes closed, 2 open and nobody in the parking lot. Waited over 15 minutes to drop a deposit off. Absolutely insane.

This is a great credit union with friendly staff. In my experience, they are always able to answer any question I have. I will never use a traditional bank again!

Best Credit Union in the city or state. You can tell by the number of customers present any day. Never a complaint.