Advance America Coolidge Hwy, Oak Park

Advance America, Coolidge location has the best and professional staff. I wanted to recognize this location for EXCELLENT Customer Service. Fast and accurate detailed staff. Thank you for your hard work.

The experience I’ve felt at this place was the worst costumer service I’ve ever experienced in my 26 years of living. I called this location to inquire about a loan. After speaking with an African American woman about what documents I needed to bring in, I wasn’t sure of what she stated. From the moment she picked up the phone she was very absurd and rude so I calmly told her could she please lower her tone. She’s said “Goodbye” and abruptly hung up the phone. So I drive to this location just to speak with a manager because of the poor customer service I experienced, And she tells me to leave the store or she’ll call the police on me. She begins calling the police, Mind you (I am an African American Man) I’m a father, Husband, Son, Older brother, And an uncle. I donate to charities for suicide awareness and mental health, Diabetes research, As well as breast cancer research, This woman put me in a position to where she could have easily manipulated the oak park police department that I was being threatening to her when I honestly had a sincere voice when asking to speak with a supervisor or someone in charge of her. I calmly left, Called corporate and they will look into this matter, I’ve even called oak park police department, to notify them of this situation, Little did she know I have close friends who work here and also family. God does not like ugly and she will reap what she sow. And I hope no one deals with what I had to deal with yesterday. The district manager will reach out to me soon. And I hope she goes on leave or lose her job because there are people like myself who could do this job and needs it. Best regards as to I will not be returning.

These ladies are so fantastic! They are professional, courteous and kind. It's always service with a smile!

Every time I come to Advance America, I am greeted with kindness and efficiency. I like coming here and I am grateful to have the opportunity. Josephine Barger

Amber is amazing she is so nice, fast and efficient... love her

I always have positive interactions with the staff here, and they always remember to smile. Kudos!

Heavy set African American woman is very rude and evil.

Very professional staff. Always cheerful.

Representatives are always friendly and helpful.

Monica is nice to work with.