Adirondack Bank Commercial Dr, New Hartford

All the years of having multiple accounts with ADK bank I’ve never encountered such horrible attitude and rude demeanor as my first trip to this location. In New Hartford. It was not only my experience but the poor elderly lady ahead of me was treated the same. I’ll be looking into another bank ASAP for both my company and personal accounts! One star is even to high of a rating!!!

Customer service in the drive-thru. Every. Single. Time. No hellos, no pleasantries, have to request a receipt and no closing conversation. I usually use the drop box to avoid the interactions, or lack there of. As someone who works in customer service job, they have close to no effort in that necessity. Here and another location. It's ridiculous. We were told today to not use the close teller lane because it's for the ATM. Which makes no sense whatsoever, she actually wanted us to move to the farther booth. Granted if there were a line...but...

The few times I've been here the tellers have been extremely condescending and rude. Haven't had this issue at other branches but everytime here they are. Actually closed my account with adk bank because of it. If they cant employ people that dont act like this I dont want them using my money.

The tellers that work at this location have always been extremely unpleasant and downright mean anytime my wife has had to interact with them