Addition Financial S Orange Ave, Orlando

My drive through experience with Rebekah was absolutely fantastic, she was so courteous & we actually had a brief conversation that was quite pleasant! Just a lovely experience on a Friday !!

Joan Johnson Was great in ever aspect.she exceeded my expectation.thanks much .we need more like her.no the work force. :).😀😀

Excellent service. Quick and kind. All explanations given were clear. Easy access. Covid-19 spreading policies applied at all moments. Scheduling appointments is very easy as well. Best branch so far.

Customer service needs work over the phone, I was tranfered 4 times with 2 hours and the next day 1hour, I had to take a day off to resolved the issue at the bank, the staff at the bank is great, but over the phone the staff is useless. I've resolved similar issues with other banks in minutes. If it wasn't for mortgage, credit card and car payment. I would close it immediately.

I want to give a shout out to Micki Ruiz for always going above and beyond with all customers. I want to highlight that she has helped me and my family members in Spanish and has always been to guide us through difficult moments such as trying to get loans, etc. We love Micki and keep coming back to her anytime we have an issue or need assistance in understanding something. I give Mickie Ruiz 5+!

Great bank. Very good customer service. This particular branch has very short wait times to see a teller, usually. Ample parking. They lose a star for their online services - basic design, some odd design decisions. Can accomplish most things online but it's often not intuitive.

Nancy was AMAZING! We went to get something simple done and ended the appointment with a new credit card, a refinanced car, and a huge smile on our faces 😊

Ms, Renetta Williams at the South Orange Ave location in Orlando, is the best in the business. You will always receive the highest level of professionalism, kindness and service. I have never had a bad experience, she is genuinely passionate about what she does - 5 stars for sure!

The S Orange Ave location is very clean and follows covid precautions. Jennie is the assistant manager at this branch and took excellent care of my wife and I. The customer service at this branch is wonderful!

Note that a LOT of the negatives are people whining about not getting what they want. This facility is always clean and the staff very friendly and professional. We have used them for over 25 years - same location. Go even once - and not angry if you cannot cash a tenth party check from Dirtistan - you will find its a great branch of Addition Financial.