Addition Financial FL, Clermont

I went in to the Clermont branch to get a replacement debit card. The process was simple and quick. A great place for all banking services

everyone in this branch is so nice. tee and jaime are the best, thank you for everything

Is very shameful how this people have not empathize with customers in this time of people loosing their jobs and not able to make payment on time lost my job back in March I advised I won’t be able to make payment to request an extension because my father need medications not only that I even cried they didn’t care they asked for payment first then will see about extension!!! Second case still don’t have a job asked for extension again for my car loan no able to apply payment I have to go to New York to see my fiancé he was under the ICU I told them I was not able to submit documentation on the branch due to there is addition Finantial in this state so they start calling my mother every day to figure it out another way they told my mother if she can come to the branch to sign the extension for November and December after my mother went to sign the document they told her everything is fine and next payment will be due on 1/4/2021 so what they did after the proof of this extension they report to the credit her and mine we missed a payment for December and never was approved!! My mom call the bank so they can explain why they did that we came to an agreement they said it was not valid!! And now I’m 92 points down to my credit because now they said what my mother sign is not valid!!! This credit Union is a big FRAUD!! They are RUDE!! They don’t respect your time they don’t care about situations happen but for them is MONEY FIRST I will appeal this with the credit bureau and if I have to hire a lawyer I will!! Not afraid... hope the president of this bank realize why their employees are leaving!!!!

I loved the customer service. The guy that took care of my situation got me super excited for my upcoming birthday and was just really sweet.

I've been a member for 20 years and love love love CFE!! They are always looking out for the little people like me...fees are lower and they don't nickel and dime us for every little transaction! Always kind, helpful and courteous to every client that's in the door. Many times they have gone above and beyond to help resolve an issue. They also respect our time by having a full staff at their locations! They are the BEST!!

I contacted the service center to discuss the status of a fraud claim that I opened on 9/3/20. I was dreading the call due to long hold times and being disconnected without a call back. When the representative answered I tried to hold back frustration, however, she informed me that previous rep did not process my claim. She apologized for the lack of action and immediately helped me resolve the issue. She was so kind and patient. Thank you!!!

Rick is a good teller respectful, kind young man. Talk to me like a little brother. giving me brotherly advice life etc I respect him..

As a new customer coming from a different credit union, I was very impressed. Clean, professional building. Sekou was very helpful at setting up an account. They print their own debit cards in house so I left with debit card in hand, pin # set. Very convenient. Looking forward to conducting business with CFE!

Lisa is awesome. Great service and professionalism.

Ricky is the best , always has a smile on his face. Very pleasant , friendly.