Addition Financial 13th St, St Cloud

Very bad service. I'm not sure what happened to this place but it once was the best place around. The service has gotten horrible since the renovations. If you work there or are management, please go to the Lake Nona Branch. That is how it is supposed to be. My family has been banking with CFE for more than 35 years. The CFE trailer we once used in Leesburg was better than this. Very slow service. Customer service people don't seem to care how long you wait. Tellers are not pleasant. You are in a service industry in a state where more than 78% of us work in service industries. You should probably reflect on that more often.

It was literally the most horrible experience ever! I called 30 times in the last 3 weeks and the problem I am currently having is still not fixed even after they told me it was fixed. I even called a specialist and they said it was fixed but I learned today that it was not! I now owe an extra 200 dollars in bills because of the inability for this bank to do there job! This bank doesn’t care about people! There lazy!! And the rudest people I ever spoken too!. I honestly believe this bank should be shut down. They have no integrity or even simple work skills. I’m shutting down my account as soon as possible so I can actually have access to my money and pay my bills. I NEVER! Had such problems with a bank before! This Bank is literally the worst bank ever and I will NOT trust them with my money because they will just end up messing your life up and they don’t care.

My Name is Roger Jones.I live and work in St Cloud.I want to say that the people at this bank are so nice and helpful all the time.I love going in this bank.It is a pleasure.Dina is one of my favorites.She has such a wonderful personality.This branch is the best.All of the workers are great people.I wouldn"t go anywhere else.

Perla was an excellent representative and went out of her way to assist me with my situation.she was very efficient and knew her job well.she knew excatly what to do to fix my problem and handled it quickly and efficiently.

They have enough tellers to help so that you don't have to wait too long. They have been very helpful and nice. The interest rates on loans is low compared to bigger banks. They are a shared branch with other credit unions across the country.

Dina was my teller 8/29/20 and she was truly amazing I had lost my debit card and have been comming through the drive thru Numerous times and she was the only one that offered me a new card within 15 minutes I had a new one I’m truly so happy with her customer service went above and beyond my expectations thank you Dina .

Perla Del Mar Provided me excellent customer services she is always willing to help me with a smile 😊 Also, St.Cloud branch ! I love my credit union 😊

Stacey @ St. Cloud branch was extremely helpful. She was patient and knowledgeable. I will come back to the St. Cloud branch because of Stacey’s assistance today.

DO NOT USE THIS BANK. 3rd time cancelling my card with absolutely no notice at all. Call center says they sent a replacement and never got it. They just randomly cancel your card. Verified the address, phone number, and email address. NO NOTIFICATION AT ALL. Stuck with no access for 7 to 10 business days or I have to take time off of work and go into the bank to get a new card printed. No way to reactivate the card. HORRIBLE bank...I'm fed up with it.

All these negative reviews from before it changed to addition financial uhg. It was much better before the change. I preferred central florida educators credit union. Service was more pleasant and faster. Now they don't seem to care.