ACU - Main Office N 12th St, Joint Base Lewis mcchord

I walked into this ACU already knowing exactly what I wanted and needed in order to refinance my vehicle. I worked with Crysta and she ensured it was a smooth process. I even got my husband to come in and refinance his vehicle and see her specifically! Thank you ACU for hiring a not only friendly, but also very knowledgeable employee. ☺️

After they changed the app, not it made it near impossible to pay our rent (this institution has made us late on rent more than once), and we always start the transfer either one to two days (or even more) depending on where we're at in the week. This month, they decided to mail a check. They mailed a check, when we set up a transfer (or thought we did, their new online banking app is garbage). This among the rude customer service (although not all of them) is why we will be switching banks. For regular banking they seem great, unfortunately I didn't download an app to mail checks to people and be late on my rent. We've called customer service and voiced our unhappiness and displeasure at having such difficulty doing something that was so simple many times. I've been with this bank for coming up on three years now.

I have been a member since 1997. I used to use this as my primary credit card for 20 years. They require you to keep a savings account with the bank. I no longer use the card as it provides not competitive advantage over other cards. They charged me $20/mo for three months because of "inactivity" from the required savings account. They claim it isnt refundable. If this wasnt one of my oldest accounts I would cancel it. I may still depending on the conversation I have with thr manager on Monday.

This place is amazing. The workers there were so nice and helped me get a account

New soldiers, please do not use this bank. They charge a $15.00 fee just to pay your credit card bill or loans. Instead of inventing a new way to generate revenue, they turn to cheating they’re customers. New soldiers, please go to Navy Federal or USAA instead. Sorry, but I find paying a fee just for the priviledge of paying my monthly bill to be repulsive, especially when you’re charged interest on the debt anyhow. Those who are just making ends meet are hit the worst. If the bank is in such dire financial straits that it must resort to cheating customers, then it is not a worthy business. Good day.

We have our Auto loan through ACU and are very impressed with the customer service and interest rate. We received a killer deal and the manager is very professional, friendly and helpful.

Needed a $3,500 check deposited with no hold (I've done this a couple times alone in the past months from insurance reasons) lady said she couldn't do it and manager said the same thing. Went to the one in Yelm Wal-Mart on the way home 30 minutes after I left this one handed them the check and before I could even ask for no hold on it he told me he was going to get it done. Will never go to this location again. Took the gentleman in Yelm less than 5 minutes to have it deposited. The lady here spent more time giving excuses on why they couldn't.

Very fun and friendly staff here. They will take care of all your banking needs with the utmost respect and they are happy to do it.

Worst bank ever. Told me I couldn't withdraw my own money because they didn't have enough