ACM Home Loans 34th St, Orlando

Wow. Melissa McGlinchey offered me a better interest rate than another lender and even after I said I'd go with her she locked me in at an even lower rate! She answered me calls and text after hours, was extremely prompt with her communication, and was very knowledgable. She explained things in great detail and she even came to my closing and explained documents at the signing table (which isn't all that common from my knowledge). Her and her team then sent me legit the yummiest gourmet chocolates I've ever had afterward, which was an unexpected surprise. She was also more upfront about the overall closing cost estimates than the previous lender I was in communication with. I think the other lender tried to minimize fees I'd have to pay that were out of her control to make it seem like going with her would be smarter, but Melissa told me right away those estimates seemed low, and she she was right. I'd much rather know upfront what I'm going to be paying for closing. So I appreciated that. She'll get you the best rate and be upfront about everything. She is also very patient. My closing went super smooth. I've already given her information to multiple people because I was so impressed.

Listen, if I could give 0 stars - I would. This was the ABSOLUTE worst experience we’ve ever had, and we shouldn’t have even ever had to be in contact with or know who these people are. We were the sellers in the transaction, and to make a long story short - we were misled into believing our buyer was qualified. He was not. We were also misled into believing it was a conventional loan, instead it was a bank statement loan which ended up with a 90 DAY CLOSE rather than their promised 40 day. We didn’t even know it was going to be extended or that the underwriter hadn’t even opened the files up until the DAY AFTER CONTRACTUAL CLOSING DATE. We got the run around for weeks, we were lied to over and over until we threatened legal action and canceling contract. These are some of the most unprofessional, rude and mismanaged people I have EVER dealt with. To put it nicely, if you EVER get a buyer approval with this company’s logo on it .. RUNNNN and never look back. Side note, the manager called us after we finally closed because we were living in a hotel during the holidays and gave us some huge sob story about her veteran family ties because my husband is a disabled vet and we were using a VA loan and offered to send us a gift to help with costs incurred due to their negligence - she never followed up, and it never came. Were we surprised ? Not at all. What a sham and horrible people. Enjoy our money from our sale - jerks.

Melissa was extremely responsive throughout the entire process, and clearly outlined several different options based on my specific circumstances. She closed my file in record time (20 days!!!) to assist us with a fairly aggressive closing schedule. She answered all questions very quickly and provided a sense of ease and convenience from day one to closing. We would gladly recommend Melissa to anyone looking for lending services.

Completed transaction in August 2018 in Davenport, FL. I wish to take this opportunity to express my appreciation for Ms. Melissa McGlinchey, Her stellar performance and unwavering commitment to customer service and excellence in all her endeavors contributed immeasurably to the success of being able to procure my new home. Her innovative, proactive approach to customer service demonstrated, in part, by solving problems and issues that can become a crisis set the example for customer support and her dedication to service.

Melissa and staff was very professional and responded to my every request promptly. I will continue to do business with her and I definitely recommend.

Very good!! Melissa helped us with everything and now we have our new home!

Everyone at this office was positive, responsive and helpful. I would recommend them highly and without hesitation.

They were always willingness to attend us all the time (in person, by phone, by email).