ACE Cash Express N Frederick Ave, Gaithersburg

Shaw is 👍 great he is very friendly and professional.

Shawn was very professional and did a great job.

About a week ago I had to come here to do two things. 1. Cash a personal Check of $100 2. Pay Rent using a coupon voucher I went to this location because my leasing office had put on their website that this location accepted the rent voucher. At the time I was switching banks so I had no choice. Parking was a little tight, but I found a spot and made my way into the store. The store was pretty clean and the prices and fees for the services were very well displayed. There were only 5 people in line and one employee working the station. I was expecting to be in and out in 20 minutes. 1.5 hours later I was still in line waiting for my turn. The computer kept crashing and the lady had to keep verifying checks over $50 bucks (which is not displayed on the board of prices and fees). Now, I'm pretty sure that's a standard policy, but there has to be a better way to verify a personal check or checks in general over $50 without holding up the line. This is a cash checking place! 95% of the checks will be over that. Once it was my turn, the lady at the station greeted me very nicely. I felt sorry for her. It seemed like she was not properly trained in worst case scenarios such as a broken computer or technological errors. She was also the ONLY employee there on a Friday afternoon! That blows my mind. That's the day that most people come to cash his or her check. Since they couldn't verify the personal Check of $100 I couldn't cash it. Then I found out that the location no longer accepted the rent voucher from my apartment complex. Overall it was such a horrible experience. I can accept both outcomes due to policy and human error, but it shouldn't have taken about 2 hrs to find that out. I will not be back and advise others to go elsewhere.

I was serviced by Altonya at this location. She was prompt, their was no wait. Her customer service was amazing. I was in and out in no time!

I have never treated more wonderful in my entire life. Eyuel Bibhanu Melissa Vicenzi and Jason J. helped me with a very difficult situation. I was incredibly upset when I walked in the door and the 3 of them were able to put my mind at ease. They were VERY helpful. I live in Pennsylvania and drove to the Gaithersburg Md location and I would do it again if for no other reason than the cooperation and support as well as the customer service. They are WONDERFUL people and understanding for someone in a bad and frustrating situation.

First time using this to cash an unexpected check I received. Evelyn made the Process was quick and easy.

She cashed my money order with no problem.

Jason was exceptionally helpful with my boyfriends Eugene’s transaction today! And very speedy! Thank you Jason for being so helpful at the end of your day!

Great manger Altonya's helpful, understanding and patient, things you want in a manger..I liked the old one as well but shes definitely an upgrade.

Just left the N. Frederick Location and like always such an amazing customer service by Altonya everytime