ACE Cash Express Northwest Expy, Oklahoma City

First of all I give Paula the poor woman working by herself in the middle of a rush ONE MILLION STARS. She was very polite and tried her hardest to help me. She called 4 people to try to help me cash my check my check, like managers, non of them knew the answer and the regional manager never called baxknor answered her phone calls. They need to get this poor woman some help! I was in there for almost an hour before it was even my turn and only 3 people were in front of me. Plus I had to pay $50 to get my check cashed in the first place. Stupid company that needs to check the way they do business. No wonder half the stores are permanently closed. Smh 🤦‍♀️

Worst experience I've had in years. Waited in line for 45 minutes before I was helped Then the only one employee there had no idea how to do anything. She had to call her district manager and also fax a copy of my check to this person to begin the process of cashing it After waiting another hour and 20 minutes she came back to me and said they couldn't cash it because Wells Fargo told them it wasn't a valid check number. So I then get the right phone number for them to call to verify the check. She then tells me that it could take a few more hours to get in touch with her district manager to start the process again.. So I leave and go back to work and call her from my cell phone a couple hours later to get the same story that she's waiting on her district manager who still hasn't called back So I wait one more hour and call back and she's now blocked my number. I call from another phone and she immediately answers. This is the worst customer service I've ever witnessed in my 47 years on this earth. I caught the hint that they didn't want my business or my $80 they were going to charge to cash my check. I wouldn't recommend these people to my worst enemy

The people are always friendly, but fair. They're comfortable saying no when it's necessary, but they do it politely and treat everyone with respect. I absolutely love banking with Ace

10% to cash personal checks. Beware! Thats a bit much, especially the more your check is worth. So $500 - $50 gone. Thats insanity. Only did it because I was in a time crunch. I will budget my time better next time to ensure I do not find myself here again. Of course I could’ve denied it and took the check back, but they had already called the writer of the personal check. Awkward. BEWARE! If your personal check is under $200 do it at walmart money center for $4. Flat fee. AVOID this place for personal checks! Theres a reason they don’t list it on their site!!!

There's nothing you could have done to make my visit any better Paula was so helpful, even when she faced a problem she was able to get by it and I want to thank her very much

I went to this ace store and some bright skinned, red curly haired young girl refused to help me by not even letting me in the store. I'm going to HR and her supervisor. I nearly went to jail from looking like a criminal standing outside an open store at 8:46pm. Terrible! They 're the worst store once ever been to. Seriously considering dropping Ace after such an experience.

She went out of her way to make sure I could cash my check. It was a small amount but was on a do not cash list. She was able to call her supervisor and get approval and cash for me. It made my day.

Ace is a easy access for paying bills, getting credit and rewarded deposits for yourself! Ace is less than the regular amount you will have to have to keep your account open as well as work deposits and tax returns. I will recommend people with bad credit, good credit, rich or poor to consider changing their life with this Bank!

I've been banking there for over 10 years, and for the most part, have never had any problems. I would recommend this to anyone, that's wants to have good safe banking when it comes to their hard earned dollars

Staff wasnt friendly or willing to help me I had took my money orders in to get cash they told me it was to much and they was about to close the next customer came (a regular they greeted thim by name) in they was able to cash they money order as much as mine .the service was unprofessional, and under train I will never go here again My family send me money order to pay my Bill's and take care of me in my kids threw the month and help me for school this was not rigth to be treated as I did something wrong people always label people and be very wrong thanks for a very bad job the only reason I gave a 1 star cause it made me cause I didnt want to give no stars