ACE Cash Express Reseda Blvd, Reseda

This is the absolute WORST Ace Cash Express I’ve been to! Online it says that the posted hours of operation is until 8 pm on Friday. There have been times not just on Fridays, but other days of the week when they were supposed to be open but when I got there the place was completely closed.... even during the middle of the day! That made me have to drive all the way across town to the Van Nuys office. This is completely unacceptable! Why doesn’t the staff stay until the office actually closes? It’s frustrating so I don’t even bother going there anymore. I just drive to the one on Sherman Way and Van Nuys Blvd where I know they’re going to be there until it’s time for the store to close. Something has to be done about the Reseda location. So annoying.....

Worst customer service I've ever encountered. Lesbian Crystal who is the store manager needs to learn basic manners and find a new job. She must be the MOST UNHAPPY MISERABLE person I've ever met. I have NEVER encountered such hostility for not knowing the protocol of check cashing. I simply asked what was required and what the process was, and immediately I was attacked for not knowing. If want to EXPERIENCE HELL, and be treated like an idiot and like dirt, go to ACE CASH EXPRESS.

The Center manager Maria Ancona and I was talking the help in your Reseda store is not nice when she is there I don't want to go to her I will wait for anyone else to help me. I have complaining about the service in that store before i did not get a Response And when I did the gentleman left his name and the phone number I call back and he said that I had the wrong number no one assist me what your corporate office needs to go in and speak with the manager.

They also only have one person at one of the 5 windows, never two windows open at the same time. The one that acts like a manager and too good to open a window, while she pretends to be doing a business changing task, which counting to 10 is only made easy because she has that many fingers and toes, and functional brain cells. This is the worst ACE of them all!!

Literally the worst. Apply at speedy cash, you can apply and just pick up the cash. I applied online, when I went in one girl told me I had to come back the next morning to pick it up. Once I came back the next girl said it's only allowed to be direct deposited. I call for the next FOUR days and they say it might take some time, on the fifth day they tell me(after I call mind you, they didn't even email me) it got returned because my account information was wrong. The account information I entered was not wrong. They tell me to just go into the store to apply instead. I go into the store and the store just calls the same number to have me apply, I do this and now they decline me for some unknown reason. I have no debt, no negative marks on my credit and a credit card with great usage. They are terrible, I will never return.

Arianna was a great help she went above & beyond to assist me thank you

I understand calling people to remind them of their appointment, but to call me TWICE is very annoying. Keep good track of who you call I work full time and it’s inconvenient to deal with this type of action. I can’t be on my phone all the time.

Best service ever .... can’t wait to come back , I love it ! I did 3 different transactions and this was faster than I though , Karen help me out with kindness and professionalism.... definitely recommend this place ! Good job karen ...

I walked into this store and the associate Karen was really friendly and outgoing. Helped me with all my concerns . Will definitely be coming back here.

I went to purchase a money order and the sales associate Alejandra was very helpful... I will for sure will go back to this store