Academy Bank Kansas Ave, Bonner Springs

I went in to make a withdrawal because online said I had x amount of dollars available. The bank manager was snooty and dismissing and told me that my money was not available until the next day. I inquired as to why it shows it's on my account if it was available now and she moeless got attitudinal and said because it's not. Readers , if you're thinking I misread my account and it said pending money trust me it didn't it said available money. I got out of line put it back up on my phone and got back in line and showed it to the teller. At least he had a professional demeanor although he as well could not explain why online said the money was available when it wasn't. He plainly said he didn't understand it but then later back stepped. He would get five stars from me except for the fact that he tried to cover up for Academy Bank and their bad baking practice. although equally couldn't do it because he was reading the same thing I was. Not to mention I drove 16 miles to get there and had to drive 16 miles to get back. I was not at all happy. I went back the next day and withdrew all my money and closed my account. She came from the back and made very negative body motions and I'm sure she even rolled her eyes at me while she was eating food. Poor customer service, very very poor! I called the 1-800 customer service line and complained. I was supposed to get a call back from them and never did. As far as I'm concerned Academy Bank can go back to where it was - I'll never use them again and definitely won't recommend them!!!

We appreciate any feedback we receive concerning our performance and we take all indications that we’re not meeting our customers expectations very seriously. My team and I are committed to ensuring that our professionalism meets our clients needs and expectations.

I’ve bank specifically with this Academy for three years now and have always had great service here! The mobile appt is awesome!! 5 stars for their customer service!

Every visit is increasingly unprofessional. My teller Cole let out a loud belch and instead of apologizing he let me know how good it felt. Wow.

Kudos to cole for always cashing my checks. All the other workers tell me to use the machine and pass out candy to non- customer.

Worst customer experience ever. Cant even get a human on the phone waited over 20 minutes for nothing. I would give it 0 stars

Very unprofessional, the staff can not cash a check without a manager present........I was told to return tomorrow.... what kind of a bank operates like this

Customer service is horrible for this bank (phone service of company included) as a whole.

Till action gets taken at the Bonner springs location I stick with one star