Abound Credit Union N Dixie Hwy, Elizabethtown

The team at Abound CU were extremely helpful with consolidating my debt and helping me set up myself for financial success! Nilsa was extremely patient and did her best to get me the help I needed! Moved to E town from Texas and have nothing but good things to say about banking with Abound!

Have had my account with them for close to two decades cannot get a loan, long wait times, etc etc. i have only stayed out of convenience but today was the last straw. I have been cashing my insurance checks through them since last October due to a car accident my husband was in. We have had no problem cashing the checks until TODAY. I guess they didn’t realize they have BEEN cashing the checks since the last year. I will be there in the morning clearing out my account and heading ANYWHERE else but here.

Why is my bank emailing me for wellness checks? Gearing up for social credit scores? And why are they pushing the covid drug at these checks? Gearing up for depop? Not a good look.

The Dixie branch of Abound credit union is nothing but wonderful. People greet you at the minute you walk in the door and treat you like you’re the most important customer of the entire business. Manager Michelle and her crew truly go above and beyond to make every transaction easy and pleasant

I’ve been at this credit union for 24 years. They have never given me a loan for a truck or anything. They told me my job is unreliable . I’m a roofer. And their atms are completely antiquated. Instead of taking cash immediately they have it placed in an envelope to be counted later by a person. Making your deposit unless until the following business day.

Doing business with Abound has been absolutely hilarious for all the wrong reasons. I obtained a loan from them a while back and the process was a complete incoherent nightmare. You'll talk to countless individuals who all tell you different things. The hold times are unreal and the assistance provided via phone is abysmal. Do not get a loan of any kind through these people unless you find it amusing to constantly get the run around. I couldn't help but laugh at the situation I was put in for simply applying for a loan. It was like they had no interest in helping me complete the process. I finally got someone who took care of it but that's only half the battle. Their website and mobile app don't function very well and I'm still uncertain aside from going into the building every month, how I can pay this bill via the internet. Trust the reviews, this place is downright odd. I'm paying off my loan and I'm out.

Worst wait times I have ever experienced at any business... literally no one was even in line and I still had to wait 15 minutes... (did I mention there wasn't even anyone else in line. Great rates on loans, but this place has never had good customer service. They unfortunately do not have the leadership to fix this problem that they are fully aware of since their beginning.

Most difficult bank I have ever dealt with. I have accounts at several banks. None are as difficult as this institution. I own rental property out of state. One of my tenants sent his rent check early. The check arrived on May 30th. I took the check to the drive through window at the North Dixie branch in Elizabethtown to deposit it in my account. The teller refused to deposit the check because the tenant had dated the check for June 1. I told her to date the deposit for June 1 as other banks I deal with will do. She refused to accept the deposit and insisted that I return on Monday. She also insisted that I remove the mask I was wearing to protect against Covid-19, which put me in danger of catching the virus. I will, be pulling all money I have out of that institution and depositing it into another bank that is easier to deal with. I also am going to contact the branch manager and complain about this teller. Avoid this institution.

I have been with this credit union since they were Fort Knox Federal. They are great people with good rates. I am very happy to be a customer.

I have been with them 5+ years but how they handle online transactions is just sad. My card gets blocked so I call they tell me they can't do anything over the phone then I have to call visa. Then I have to message them and describe to them where I want to make a purchase. Then I get no response for a couple days. I work nights and don't have time to stay awake to deal with this everytime I want to buy something online. Moving to Navy Federal this weekend.