7 17 Credit Union OH, Kent

The Kent Branch is the best branch among all the other ones!! Christine and the rest of the staff are wonderful. NO complaints about them at all. They are always helpful, kind, courteous, and professional.

As usual the service was excellent. Porscha always does a great job and makes sure all of my needs are met. All of the downstream information and transactions flowed smoothly as well.

I've had my account for several years now. Unlike banks credit unions are so much more user friendly to you than a bank.

Extremely nice and caring individuals that do whatever they can to assist their clients.

Lindsay from the Kent Branch was amazing. We needed to be sure we had money for our wedding and she made the experience stress free.

We were merged into Seven Seventeen automatically when Kent Credit Union decided to sell themselves to this larger credit union in 2016. To begin with, they misspelled our last name on our checks, credit card and debit card, so we couldn't use these for several weeks until we received the corrected versions. In June 2016, our debit card was hacked right before we went on vacation, which made our trip more stressful. In March 2017, our credit card was hacked, and despite the fraud department contacting me and verifying that I did not make the fraudulent charges, they still applied them to my credit card! I've also had the same issue with being signed up for the "bill pay" service that was mentioned by another reviewer - I didn't ask for it, but I was charged for it anyway. I just feel like they don't pay attention to details and don't care about their members like KCU did. To be fair, their mobile app is much better than KCU's was, and their website is also decent, but I'm getting tired of having a new crisis to deal with every two months. Really disappointed!

I would give this place a negative star if I could. I was already irritated there was a transaction fee, since I also belong to a credit union. There isn't supposed to be if you belong to one. But the best part is their ATM canceled my transaction and took my card. The teller inside would not give it back and told me it was shredded. Which I found out was a lie from my bank while I was closing that card and getting a new one. I am visiting from out of state and this is extremely inconvenient.

Excellent Service. Great friendly and informative staff. Answered all of our questions and provided us with very helpful tips.

UPDATE: going into the bank for the second time I was helped by Jessica and she was amazing and really made sure our account got in order. The next day I came in and we were helped by someone else (sorry forgot her name) but she too was able to assist us with our transition. It's not perfect (i.e. I have to do some extra things that I'm not used to)-- BUT I truly feel once we are over this hump banking will be much better. ORIGINAL: Opened an account, didn't realize how poor the service and hours were. First, my debit card was sent to me with a security code of OOO. Never seen anything like it. Then to learn there are 7 day holds on your checks if your self-employed for the first month. Adding my husband to the account requires him taking time off work because their hours aren't conducive to working folks. Sucks because we want to be fully at a credit union, this bank is just too disorganized and lacking modern conveniences. Especially sad when my biz partner has an established account and we can't get a hold lifted on the checks.

This Credit union is terrible. There are few no fee ATMs around, lots of hidden fees when you attempt to save money, and they failed to correctly match my accounts when they merged with my past bank..