5Point Credit Union US, Nederland
1300 US-69, Nederland, TX 77627, United States
https://www.5pointcu.org/
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

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Reviews
M
SO OVER 5 POINT CREDIT UNION. changing banks. Customer service is unprofessional AND so is the manager. The manager couldn't help about this ongoing issue with our checks lately in pending status making our bills bounce. They are telling me they dont see pending checks? We see see pending.funny when the check post last time as I get of the phone with them and after they fee us to death. It's been clock work over 4years paid same day. Now they tell me they going to change when we get paid what day etc. This time I have screenshots and conversations .Careless and heartless people. They have a dont care attitude that rubbed me the wrong way.
While we can’t comment on specific member circumstances on a public forum, please know we’re always disappointed when our policies and practices don’t align with our member expectations. Often, federal and state regulations direct these policies. Thank you for allowing us the opportunity to serve you though we were not able to do so to your satisfaction. If you’d like to discuss your situation with someone from our management team, please give email us at [email protected].
A
Big shout out to LeKiesha and the loan officers. I came in to get pre approved for a vehicle. As an independent contractor who just started their career and earns cash it wasn’t the easiest to show proof of income. They gave me a chance and now I can get the vehicle I wanted. They worked hard to get me approved and with a great rate. Thank you guys for helping me and trusting me.
So happy to hear we were able to help you! Thank you for taking the time to leave a review and for choosing 5Point. You belong here!
P
Ms. Dalleshia Grogan is awesome. She helped me change my password, set me up so I can pay my car loan online, and is very patient. What impressed me the most she knew the banking side and IPhone side. I’m grateful. Go see her.
Thank you so much for taking the time to leave a review. We are thrilled to hear you are happy with the service you've received! We strive to not only meet, but exceed our member expectations. We always love hearing when we've done so. Have a great day, and thank you for choosing 5Point for your financial needs. You Belong Here.
B
Horrible customer service and understanding. Been with the credit union over 10 years never a late payment. I became ill with covid and didn't have chance to update my address received a late pay on my cc. They wouldn't budge to help keep off credit report. I even offered to pay the whole card off. It wasn't money just slipped my mind. Dropped my credit score 80 points. 10 years you can't make one mistake insane. Zero concern for customers in a pandemic.Also tried to pay online not an option which made me forget.
We value your 10 years of membership and apologize our service did not meet your expectations. Please email us at [email protected] so that we may have a member of our management team reach out to you to discuss.
R
Simply the best credit union. They are pro's at customer service. Their credit card interest rates are fair and not exorbitant....same with their loans. I love this bank. I've been a member for several years. Bravo!
Thank you so much for the 5-Star Review! We are happy to hear you enjoy the service you receive at 5Point!
I
I worked with Jackie, the loan officer and she was amazing! She was able to get me a loan the same day without me ever having to come in, she even delayed her lunch to ensure I was taken care of. Jackie Daniels is the epitome of great customer service and has earned 5 Point a customer for life!
D
Fivepoint needs to seriously get their credit card services together. It should not take 20 minutes to make a phone payment. The system doesn't even recognize the card number then automatically sends me to a person. Making payments should be simple. Shame on you as a banking institution not to fix the issues with credit card services. Someone maybe the bank president needs to get involved.
S
They are very careless about their member's accounts. I recently dealt with a situation on a holiday loan where the bank messed up and mixed my account information with another person's account information. Once their mistake was brought to light they treated me as though it was my fault. Leeann Foreman, the loan officer on the account that mixed up the account information, was very rude and didn't want to value my concerns about the matter and speaking with her supervisor, Reginald, was a waste of my time. They both were very unprofessional, inconsiderate, and careless while dealing with my crisis they created. They make 5 Point Credit Union a place I never want to visit or trust with my money. They get one star because it won't allow me to leave zero.
J
I got pre approved for a boat loan yesterday and here I am 30 minutes before they close(following day after pre approval) still waiting for the loan documents to be sent over to the Lumberton branch. So if you are seeking a loan it apparently takes over a day before it is finalized. Not happy with their service at all.. I do not recommend.
M
Waited 30 minutes to speak with banker when a lady showed up got signed in asked how long of a wait it would be after which she got mad so one of the bankers went and spone with another one and magically she skipped me and another person and was helped first so therefore i proceeded to get up and leave vad service do not recommend
Hello, Miguel. We apologize that it appeared another member received preferential treatment over you, and that was not our intention. We have employees with specific skill sets and responsibilities - some employees specialize in lending and others with member service. In this situation, the person who came in after you needed an employee with a different specialty than the employee you were waiting to see, and that employee became available sooner. Again, we apologize that it appeared we gave someone preferential treatment over you. Please know one of our managers will be reaching out to you. We value your membership.
Personal loan Providers Nearby in Nederland
- Personal Loans
- Payday Loans
- Title Loans
FAQs
1. How Can I Get In Touch With 5Point Credit Union?
In order to connect them for loans, you can making a call by +1 800-825-8829, or you can direclty seek out loans from the Internet. If you need any loans like guaranteed personal loans, you can click here, which is highly recommended.3. How Can I Apply for a Loan at 5Point Credit Union?
The fastest method is to use their website's online form. For your need of cash advance loans from the Internet, simply browse our site to learn more about detailed information.5. What If I Cannot Pay Back My Loan?
The best way is to talk with your lender at first and deal with the issues for both parties.
2. Where To Find 5Point Credit Union?
5Point Credit Union is located at 1300 US-69, Nederland, TX 77627, United States. If you wan to visit them by yourself, just use the map to locate a way to get there.4. Is 5Point Credit Union an Agency? Or a Lender?
5Point Credit Union is a Credit union. Or you can directly find CocoLoan, which is a lending broker, can help you establish connections with 100+ lenders to get multiple loan options like installment loans online, browse this page to find out more.6. Can 5Point Credit Union Provide Title Loans Online?
Sure. You can get auto title loans if you click here.