3Rivers Federal Credit Union ATM Illinois Rd, Fort Wayne

Friendly staff. I had to switch banks because they kept taking overdraft fees constantly. I went from the hundreds to the 10s in my account from the fees. They just take your money randomly and wouldn’t fix the problem.

Definitely would not recommend, terrible bank to deal with or even try to open a bank account with. You would probably be better off with just about any other bank then 3Rivers…

This bank purchased West End bank who I was extremely happy with. Since the purchase all of my loans and accounts have converted into 3 rivers loans, this banks service is a joke. Their online portal is a joke. If you’re looking for people to trust with your loan or money this is absolutely not the place. This is a joke of an institution and after my experiences with the switch over and their terrible customer service I will be closing all accounts and refinancing my loans. Good bye west end bank you will be missed. Hello 3RFCU the worst bank I’ve ever had the pleasure of dealing with. I genuinely hope this bank collapses so nobody else has to put up with them.

Had a loan through Westend Bank for my truck that got bought out by 3rivers. We are a small business owner and have list 80% of revenue and have not had a income since February. My payments were about 5 months behind. I was planning on losing my truck had it ready to be repossessed. I made a attempt in hopes of trying to save my investment and reached out to 3rivers and spoke with Krystle. I explained my situation and all the guidelines our governor had place on restaurants. I am very pleased with my first encounter with this company. I see other reviews that are bad and similar to my situation however the first agent I spoke to said I couldn't be helped I just asked to speak to the supervisor. Just because one person says no (may not even have authorization to even be able to help) doesn't mean that the company isn't willing to help. Sometimes you just have to be patient. Covid is effecting the while world and banks do not want your collateral back because with no money in the economy then all the repossession will just sit and only create more money spent for them to take you to court and collect it. If your truly in need and provide documentation to correspond with your story i guarantee you they will find away for you to afford the payments. I WOULD RECOMMEND TO FRIENDS AND FAMILY. I WILL MOST DEFINITELY START HERE ON MY NEXT VEHICLE LOAN

Every time I try to call the branch, I'm told I am caller number [42] and have an hour wait. The app is down or under going maintenance half the time and cannot be accessed. This has been pretty inconvenient since multiple times I was getting ready to go to the grocery store and didn't know how much to spend, so I limited myself and ended up having to make multiple trips. It has been like this for multiple months now and it's small inconveniences that make it difficult to continue use. Update: it has been 10 months since I made the above review, and I am still consistently seeing the app undergo maintainence. Mine has currently been down for 5 days. Very frustrating.

Been with 3 rivers for over 34 years. They have made some little mistakes here and there but overall, they have NEVER let me down. Outstanding service, fees, offering.

Hours of availability are so limited. You need an appointment to simply open a savings account, as you watch two people in the lobby doing nothing. Have more people work on Saturday since this is the only open hours you have that aren’t during most peoples working hours.

It might interest credit union members/owners who miss the 3Rivers Federal Credit Union on Illinois Road to know that the proceeds from the sale of the property was used to initially form the 3Rivers Federal Credit Union Foundation. And "executive management retains discretionary flexibility as to the actual amount awarded" to the recipients of the funding. Although I asked Jim Johnson to provide amounts granted to the funded organizations, he refused to divulge the information. And I am confident I reiterated this same concern to the CEO, Don Cates. Foundations benefit by a tax exempt status; however, recently a prominent politician's foundation was dissolved by a federal court and a 2 million dollar fine imposed for misuse of foundation funds. Due to lack of 3River's transparency, I wonder how much of the Credit Union member's money is dispersed to those applying for the funds, keeping in mind "the executive management" makes the final determination of the amount of the funding. It would be a credible and transparent step for 3Rivers to disclose the amount doled out to recipients as funded by Credit Union members/owners.

So annoyed with mobile app. It forced me to change my password against my will. Then when I went to check my credit score it is asking all kinds of info that I feel certain the credit union already has such as my dob and soc. I refuse to give it, so cannot check my score

I was lured to them for their secured credit card so I could rebuild my credit. Turns out they stopped offering the secured card. If you are trying to rebuild your credit, don't go with this place. They will only shoot you down.