21st Mortgage Corporation Market St, Knoxville

I am a customer at 21st mortgage corporation I happened to work with a customer service representative #620 by the name of Taylor luckado,whom I found to be a very nice man to work with and he seems to be a great asset to your 21st mortgage corporation. I am really impressed by his wonderful cooperation and great service.

I’m working on a news story in the Middle Tennessee area regarding this companies treatment of customers. My description of the individuals who have represented this company is best described as “despicable.” Premature threats of foreclosure, rude conversations over the phone, attempting to push customers over and ignore the fact that a late fee “cannot” be imposed until after the 15th of the month. Furthermore, they only gave us 20,000 of the 24,000 needed for septic, on top of $5000+ we had to pay to get electric. A total of $9000+ costs we needed to have done to get our home live-able. However, these immoral individuals started our payments anyway before we had septic or electricity but “act” like they cannot comprehend how that could affect a customers initial payments. If you have similarly experienced any of the aforementioned interactions with this company please email me at [email protected] . In addition, record every phone call you have with them, every recorded phone call shows the authentic culture of this company to the public.

Extremely knowledgeable and excellent customer service .

Great help and answered all the questions I had...

Bailey is AWESOME!! He was able to answer all of my questions & gave helpful guidance to solving my other issues. Thank you so much Bailey!!

I really enjoy doing business with 21ST, they are amazing to work with. Douglas Mack is who I get to work with at 21ST and I can not say enough good things about him, he defiantly knows what customer service is all about and he will not let life defeat you when it comes to your payments-he will help/work with you to keep both sides comfortable. Thank you Doug and 21st for all you do...

Hi everyone, with going through this pandemic and financial hardship Parker Anderson with 21st mortgage has been very helpful and patience with my situation. I’m so great full that they worked with me until my situation was rectified. Thank you parker

Ashley Vick was very pleasant to talk with this morning. She helped me get a auto insurance and we went with Progressive. Thank you' Ashley Vick

21st Mortgage has been a complete pleasure to work with. I lost my job during the Covid outbreak and was worried about making my mortgage payments. Katie has went above and beyond helping stay on track. Kudos to everyone at 21st Mortgage.

Logan and Natalie were very friendly and helped to answer my questions and assist in setting up payments as specified. Great customer service!