1st Franklin Financial Keith St, Cleveland

The staff is very friendly and very efficient. I have known Lacy many years and she is very good at her job. I would recommend this office for all of your loan needs.

Every time I have been in the office I have been treated like I'm an old friend. Any time I call they are friendly and very helpful. Brad is the greatest, he always takes great care of me!

My husband and I were in desperate need of a quick loan and Lacey was amazing. We needed it fast and in a hurry. She came through 100% We didn't have to sit around and wait for hours at a time. She called me up, told me us it was approved and paperwork was ready to sign. Through my husband's payback process everyone in that office has been very kind and helpful. We will be back again!!

I was approved for a loan, I brought plenty of documentation. More than was required. After the manager had signed off on the loan, I was handed a check to have the manager to yell "Stop" that she needed more. She never got up from her seat to speak to me professionally but totally embarrassed me. I refused their loan and went to Regional whom I highly recommend. I hope a District Manager reads this.

I just want to say I appreciate 1st Franklin for helping me bulid my credit and giving me a chance. I also want to thank Lisa I love her she is so sweet and very professional. Lisa is the only person I will deal with. I have only had one bad experience there and it was because my husband was getting me a loan and Lisa was unavailable at the time so he had to deal with another girl she was nice but when I got home and looked at the interest rate it was higher than they had ever charged. This was Not my first loan there and on my other loans I paid on time and paid off so I didn't understand my whole family gets loans there as well as my in laws and husband they had never had that kinda interest rate. So I made the first month payment and the next month went and paid it off. I ask the lady why my interest rate was that high and had never been that high she said it wasn't that it just looks like it was because of finance charges. Well that was obviously a lie because why was it that I borrowed 1500 and was paying back 2600 and change. So that's why I paid it off. Other than that I have had a great experience and Thanks Lisa for making it wonderful!

Every time I’ve came in this office I’ve had nothing but great personalities towards me and awesome customer service! The manager Lacy Scoggins is the best one out of them all! She gets the job done and quick! I highly recommend this company and Lacy Scoggins to do your loan!

The ladies in there are very professional and very understanding. They understand life happens and work with you as much as they can. I would recommend this company over any other loan company

I am always greeted right when I walk threw the door this is a great place to go if you are in a tight spot and need money fast and the manager is always so nice and polite and makes time to speak to her customers even if she is swapped she will say hi no matter what I have been going here for two years and have never been treated rude and I will continue to do business here because they make me feel like family thank you ladies for all you do

I have had several loans from 1st Franklin and have been treated extremely well each time. The staff has worked around my schedule to get documents signed and has always been fast and efficient.

Awesome customer service. They treated us as long time customers even though it was our first time. If I could give more stars, I would. I definitely recommend this company. Again, thanks Judy and Lisa.