1st Family Mortgage Company Sw Merchants Walk, Huntsville

Kyla McNatt (Athens office) contacted me about refinancing my current VA mortgage. I was on a very busy work schedule, but Kayla was able to work with me and get all the paperwork completed without coming into the office until the closing date. The whole refi process was completely painless - I did not appreciate how easy this was until I heard stories of other friends going through a painful process with other mortgage companies. I have used 1st Family Mortgage twice now (Huntsville and Athens offices) and had a very positive experience - they got a great rate for me and saved me money both times. Simon Weesner (now runs the Athens office) is very knowledgeable and handled my first refi. Simon and his staff maintained excellent communications with me during the whole process so there were no surprises at closing. The whole process both times was seamless and the entire staff at both offices was courteous and efficient.

Jason Norton was very helpful. He kept us informed throughout the process and maintained timely updates each Friday (and more often, when needed). Everything was explained and the process was very straight-forward. Our refinance actually went better than expected, and we ended up saving more on some areas we hadn't considered (my car is now paid off). Go check out Jason and the 1st Family team -- they will treat you right!

First, let me say that members of the staff were amazing!! My husband and I had credit card debt that was way out of hand, embarrassing actually. We contacted Larry and he fully explained our options; he never once looked down on us like some finance places do (i.e. banks). We took advantage of a 'cash-out' refinance and were able to close in less than a month. We paid off all our credit card debt and kept our house payment about the same (about $20 less a month). So, YES! I would recommend 1st Family Mortgage to anyone that needs to refinance. One thing to remember though, it is a mortgage, we were blessed to close so quickly but sometimes a mortgage may take a little longer to close.

My fiancé and I did not have a positive experience with First Family Mortgage. We were very understanding of how time consuming and pressing the process of buying a house can be. Our closing date kept being rescheduled, which we knew was typical. However, during this process, Josh Butler would NOT answer or return our calls. He is not a respectful or professional mortgage lender. It was obvious that he continued to "drop the ball" on our file. It seemed as though he was never in his office. He is the only one at the company that has a personal assistant. Why? Because he cannot get any work done on his own. It does not look good when someone has to do the work for him. It did not help when we would call to speak to the owners of First Family Mortgage, such as Conrad Thompson, because him and Josh Butler were friends. Neither one of them have an idea of how to treat a concerned customer. They were very careless. I have never been acquainted with someone that has MY business that treats their customer so VERY rudely. No matter the positive reviews you see, please, do not give First Family Mortgage your business. Unlike my fiancé and I, do not fall for the annoying voice on the radio: "This is Conrad Thompson with First Family Mortgage..." They will screw you over.

Top notch customer service! A great experience made even better by Eric Bishoff. Yes my attempt at a refinance was handled by Eric Bishoff! Thank you Save with Conrad

I have used 1FMC twice now. Both times they have been very helpful and easy to work with. They readily answered any questions I had and explained everything in a down to earth manner. I was very pleased with the service I got from Simon and Kayla and would recommend them to anyone who was looking to buy or re-finance a home. Each time I have saved money on my monthly mortgage and lowered my interest rate. First Class people and service!

Because of some emergency-type financial difficulties, we ended up with 2 very high interest credit cards, and a real need to replace the 58-year old windows on our house. Our bank would not let us borrow anything! I stopped in at First Family on a "whim" not thinking we could get a loan, but just our of curiosity. Well, Carlos Carter met me at the door, and he made it happen! We closed yesterday! He had a very positive attitude all the way, and the loan was quick, with an excellent interest rate. Thank you Carlos! Sonny Kirk

Closing that should have taken 30-45 days took 6mths. Poor communication with follow through. Still waiting on cash out check. I would never recommend company. Poor external customer service. Also, looks like poor internal customer service because they didn't inform notary that they were cancelling her visit to my house and she wasn't aware until she was calling me to confirm that I was home that I told her she couldn't be the one to do the closing that it had to be an attorney. Someone didn't know the CT laws apparently. She sounded just as upset at not being notified. That showed me their inconsistency with customer service.

Jim Kelly did a great job getting us refinanced. He explained our options and was very knowledgeable. We lowered our interest by over 2.5 points and reduced our term from approximately 26 years remaining to 15 years. Jim's communication was great and he worked very hard to get the refi pushed through quickly. We couldn't have had a better experience.

We have had a great experience working with Carlos Carter. He has given us the proper guidance for buying a home as first time home buyers. He always helps us with any questions or concerns we might have. I highly recommend him.