1st Advantage Federal Credit Union Cybernetics Way, Yorktown

Been a member for several years now and have never really had an issue; they're understaffed right now like every other business seems to be, so wait times (especially in the drive-thru) are usually long, but I want to HIGHLY RECOMMEND Carol Spence at the Cybernetics Way office for any questions or concerns! She provides excellent customer service with a fantastic personality, and is truly an asset to 1A members!

I was having problems logging into my account online and after phone calls, messages and going in person I finally met with Lorraine Cochrane, a customer service rep. Lorraine went step by step trouble shooting everything and got me back to normal. This type of customer service is why I bank at 1st Advantage Thank you for all the help!

Tisha Queen is de'bomb. God gave me her today. God gave me Ruby once or twice too. I love these people. Good customer service skills and a good heart makes everything go better. They are an Assist to 1st AFCU😘🥰 I Thank God for you and I thank you for having a Great heart, compassion, and kindness with a smile.

1st Advantage Credit Union is THE best banking intuition I have ever worked with! They are military friendly, a local business and you will not find better customer service anywhere! I currently have three other banking institutions to include NFCU and USAA and I promise you they don't come close to 1st Advantage when it comes to mortgage rates, business loans and HELOC's! Thank you for allowing me to receive financial freedom for me personally as well as my business!

Tisha was great with assisting my mom and I with our financial needs to do some much needed home improvements. The process was easy and quick. Much thanks!

They put a 10 day hold on an electronic transfer (ACH). I made an ACH transfer from another bank to 1st advantage and it went in the next day. I went in to wire some money and they told me there is a 10 day hold on the funds. I don't think that this is a reasonable hold time for an electronic transfer. Have been a customer since 2007 and every time I try to conduct larger transactions they just don't seem to be able to handle them correctly. Even their policy states different than what they told me!

I was looking for a place in the area that has shared banking and this place is amazing! Shared banking that allows us to even go to the drive-through…incredible! The building is very spacious and clean. Staff was very friendly. I’ll definitely be coming back here!

Teller Rudy made a mistake then told us to write it out next time. No take ownership you made a mistake. I should not have to write things out on a drive-through. Also didnt give me back my debit card now I'm having to turn around to pick up .

Poor customer service since I opened my account? If I could rate it zero I would. Every time I call, they can’t find my account, or I have to call someone else to make payment or system is down..

It was a very easy process. Tisha Queen. is very helpful, and expedient. Also Penny has helped me in the past, very caring, great experience.