1st Advantage Federal Credit Union Commons Way, Williamsburg

The best possible people to bank with! I have been a member since I was 16/17 years old. Liana K has been my person for forever! Extremely professional, courteous, and fast!!! Thank you so much for years of satisfactory customer service!!!

Half the time mobile banking and online banking doesn't work. I tried calling 5 times on my lunch break, pushed 5 no answer just dead silence. No live person to speak with. I also have Capital One banking and I have never had any problems with them, live person anytime. I got a credit union account to be able to deposit cash since that is the one thing I can't do with Capital One. I will have to find me another bank to deal with.

Lisa was exceptionally helpful and friendly on the phone and helped me whale care of my transaction in a timely manner. I always love going into First Advantage and seeing smiling faces who are eager to help!

1st Advantage Credit Union is a breath of fresh air in the Williamsburg banking scene. A special 'thank you' to Lisa McKee, David Wright, and Marie Bautista for their fantastic customer service!

Liana & Lisa are always so informative and helpful. They work very efficiently and it is always a breeze working with them. So lucky to be apart of such a fantastic branch!

I am thoroughly disgusted with their service. Because they made a "technology change," I cannot make a payment over the phone. Worse, I cannot get a customer service representative on the phone for two days in a row. The website doesn't work either due to this change. I've been on hold again for over 20 minutes. Yesterday, I was on hold for about 20 minutes and then they said to leave a message. Really?? This is ridiculous and very poor service. I guess I need to move my loan since they clearly do not care about me as a long time customer. Update: 23 minutes on hold and then the call was disconnected. Unbelievable!!

They are great with all of my loan needs. It is a best choice for first time car buyers. This is where I borrowed loan for my first time as well . My car loan allowed me to strength my credit history. Many of my friends also uses 1st Advantage FCU and so far so good

Anna Malara at the Newtown Branch was awesome. She was very professional and knowledgeable. My experience with her was awesome.

For a month too busy to answer phones...yet still took 4 day holiday then back to cant get theough mon...service means at some point put in effort to do what it takes to catch up